Refund policy

At Vogue Vanity, we carefully inspect and pack every order before dispatch. If there is an issue with your order, please contact us promptly so we can assist you.

1. Exchange Window

We accept exchange requests within 3 days of delivery only.

Exchange requests submitted after 3 days from the date of delivery will not be eligible for an exchange.

To request an exchange, please contact us within the 3-day period with your Order ID and clear photographs or videos showing the issue.

2. Exchanges Are Provided as Store Credit Only

Approved exchanges are provided through Vogue Vanity store credit only.

We do not provide refunds to the original payment method for eligible exchange requests.

Store credit is valid for 90 days from the date it is issued and can be used toward a future purchase from Vogue Vanity.

After the 90-day validity period, unused store credit will expire and cannot be reactivated or redeemed for cash.

3. Proof Required for Damage, Defect or Incorrect Product Claims

For any claim involving a damaged, defective, missing, incorrect or wrongly personalized product, customers are required to provide sufficient proof of the issue.

Acceptable proof may include:

  • Clear photographs of the product

  • Clear photographs of the damaged or defective area

  • Photographs of the packaging and shipping label

  • An unboxing video showing the package and product, where available

  • A clear video demonstrating the issue, where applicable

The proof must clearly show the product and the issue being reported.

If sufficient photographic or video proof is not provided when requested, Vogue Vanity may be unable to verify the claim and the exchange or store-credit request may not be approved.

Providing proof does not automatically guarantee an exchange. Each claim is subject to verification by Vogue Vanity.

4. Non-Personalized Products

For non-personalized products, an exchange may be considered if the product is eligible under this policy and the request is made within 3 days of delivery.

The product must be:

  • Unused and unworn

  • In its original condition

  • Free from damage caused after delivery

  • Returned with its original packaging and tags, where applicable

Products that show signs of use, washing, alteration, damage or misuse may not be eligible for exchange.

5. Personalized Products

Personalized products are non-returnable and non-exchangeable.

Because personalized products are created specifically according to the customer's chosen personalization, we cannot accept returns or exchanges due to change of mind, incorrect customer-entered details, preference, size preference or other reasons unrelated to a product defect or an error on our part.

Exception for Defective or Incorrect Personalized Products

If a personalized product is:

  • Defective or damaged when received, or

  • Incorrectly personalized due to an error made by Vogue Vanity,

please contact us within 3 days of delivery.

Clear photographs or videos showing the issue may be required for verification.

If the issue is confirmed to be a defect or an error on our part, we will provide an appropriate resolution, which may include a replacement or Vogue Vanity store credit, as applicable.

6. Wrong Product Received

If you receive a product that is different from what you ordered, please contact us within 3 days of delivery.

Please provide:

  • Your Order ID

  • Clear photographs of the product received

  • A photograph of the packaging/shipping label

  • Clear video or other proof where requested

  • A brief description of the issue

After verification, we will assist with the appropriate exchange or resolution.

7. Damaged or Defective Product

If your product arrives damaged or defective, please contact us within 3 days of delivery.

To help us investigate the issue, please provide clear photographs or videos showing:

  • The complete product

  • The damaged or defective area

  • The packaging, where relevant

  • The shipping label

Claims without sufficient proof may not be approved because we need to verify the reported issue before providing an exchange or store credit.

8. Change of Mind

We do not accept exchanges or refunds simply because you have changed your mind, no longer want the product, or have selected the wrong product.

Personalized products are strictly non-returnable and non-exchangeable except where the product is defective or incorrectly personalized due to an error by Vogue Vanity.

9. How to Request an Exchange

To request an exchange or report an issue, contact us within 3 days of delivery:

Email: support@voguevanity.in

Please include your:

  • Order ID

  • Full name

  • Contact information

  • Reason for the request

  • Clear photos or videos of the product and issue

You can also submit your request through our Order Support page.

10. Verification

All exchange requests are subject to verification by Vogue Vanity.

The information, photographs and videos submitted may be reviewed to determine whether the issue qualifies under this policy.

If the customer does not provide sufficient proof to verify the reported issue, Vogue Vanity may decline the exchange or store-credit request.

11. Store Credit

Where store credit is approved, the credit will be issued after the exchange request has been reviewed and approved.

Vogue Vanity store credit is valid for 90 days from the date of issue.

Store credit:

  • Can only be used toward purchases from Vogue Vanity

  • Cannot be exchanged for cash

  • Cannot be refunded to the original payment method

  • Expires after 90 days from the date of issue

12. Important Note

Please inspect your order promptly after delivery.

The 3-day exchange period starts from the date your order is marked as delivered.

For damaged, defective, incorrect or wrongly personalized products, customers should provide clear photographic or video proof when submitting their claim.

Without sufficient proof, we may not be able to verify the issue and the claim may not be approved.

Requests received after the 3-day exchange period may not be accepted.

If you have any questions regarding this policy, please contact us at support@voguevanity.in.

Thank you for shopping with Vogue Vanity.